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Go Lime:
What makes Go Lime different from other HVAC companies?
At Go Lime, we combine convenience, transparency, and flexibility. We offer an easy online shopping experience, transparent pricing with no hidden fees, flexible payment plans through Go Flex, and top-notch customer support. Plus, with free installation and extended coverage, we go the extra mile to ensure your home comfort is never compromised.
Installation:
Can I buy and have multiple products installed at the same time?
Absolutely! You can purchase multiple products, such as a heat pump and a tankless water heater, and we can coordinate the installation to happen on the same day for your convenience.
Is installation included when I buy online?
Yes, when you purchase any Water Heater from Go Lime, we offer professional installation as part of the package. During checkout, you’ll choose a preferred installation time. Once your order is confirmed, our team will call you to confirm the details and finalize the installation schedule at your convenience
Do you offer free installation?
Yes, Go Lime offers free standard installation on all our home comfort products. There are no hidden fees – the price you see at checkout includes everything you need, from the equipment itself to professional installation.
How long will it take for my equipment to be installed?
At Go Lime, we strive to provide the best customer experience, and we can often install your equipment as soon as the next day. However, depending on your location, it may take up to 5 days. Our team will work closely with you to schedule the earliest and most convenient installation time possible.
Do you offer any post-installation support?
Yes! Go Lime provides excellent post-installation support. Our team is available to help with any questions or concerns about your new equipment, and our service plans offer ongoing maintenance and care.
What should I do to prepare for my equipment installation?
To prepare for installation, ensure that the area where the equipment will be installed is accessible and clear of any obstacles. Our team will take care of the rest, from bringing the equipment to completing the installation.
Can I track my order and installation appointment?
Yes, once your order is placed, you will receive updates via email or text, including details on your installation appointment and when your equipment is being installed.
Go Protection:
Payments:
What is Go Flex?
Go Flex is our flexible payment plan that gives you the option to get the equipment for an affordable monthly fee. If you decide to buy the equipment later, you can purchase it outright at a depreciated amount at any time. It’s designed to provide you with financial flexibility.
How does Go Flex work?
With Go Flex, you make affordable monthly payments for your chosen home comfort equipment, which includes unlimited service calls. You also have the flexibility to purchase the equipment outright at any time, giving you full control and ownership when you're ready.
What are the payment options available?
We accept a variety of payment methods, including debit cards, credit cards, and PayPal. Additionally, we support Pre-Authorized Payments (PAP) for your convenience. Please contact our team to set up PAP and enjoy seamless, automatic payments for your home comfort products.
Can I transfer my Go Flex plan to a new homeowner if I sell my house?
Yes, your Go Flex plan is transferable to the new homeowner, ensuring they continue to benefit from the flexible monthly payments, service calls, and coverage. Simply contact us to make the necessary arrangements during the home-selling process.
Purchasing Equipment Online:
Is installation included when I buy online?
Yes, when you purchase any Water Heater from Go Lime, we offer professional installation as part of the package. During checkout, you’ll choose a preferred installation time. Once your order is confirmed, our team will call you to confirm the details and finalize the installation schedule at your convenience.
What happens after I complete my purchase online? -
Once you complete your purchase, our team will contact you to confirm your details and installation schedule. We will provide you with updates on your order and ensure everything is arranged smoothly for your installation.
Can I return the equipment if I’m not satisfied?
We want you to be completely happy with your purchase, which is why we offer a 10-day money-back guarantee. If for any reason you’re not satisfied with your equipment, simply contact us within 10 days of installation, and we’ll take care of the entire refund process, hassle-free. Your satisfaction is our top priority.
Servicing & Repairs:
What is the warranty on your products?
Every product at Go Lime comes with a manufacturer’s warranty, typically ranging from 6 to 10 years on major components, ensuring peace of mind. On top of that, when you choose Go Flex, you also receive an extended warranty that includes unlimited service calls. If we’re unable to repair your equipment, we’ll simply replace it—guaranteeing your equipment is always functioning optimally. At Go Lime, we make sure your home comfort is never compromised.
Is there a service plan included with my purchase?
Go Flex payment option provides extended coverage for all your home comfort products, ensuring they are always in peak condition with unlimited service calls and repairs. However, if you prefer to purchase the equipment outright, we also offer Go Protect plans. These protection plans cover all facets of home comfort, including regular maintenance and repairs. Learn more about our Go Protect plans
Can I schedule a maintenance check-up for my existing equipment?
Yes, we offer maintenance services even if you didn’t purchase your system from us. Regular maintenance ensures your equipment runs efficiently and prolongs its life. Contact us to schedule a maintenance check-up today.
Miscellaneous:
Water Tanks:
Tankless:
Furnaces:
Air Conditioners:
Heat Pumps:
Water Filtration:
Go Lime:
What makes Go Lime different from other HVAC companies?
At Go Lime, we combine convenience, transparency, and flexibility. We offer an easy online shopping experience, transparent pricing with no hidden fees, flexible payment plans through Go Flex, and top-notch customer support. Plus, with free installation and extended coverage, we go the extra mile to ensure your home comfort is never compromised.