Frequently Asked Questions
🍋🟩 Go Lime
Who is Go Lime?
At Go Lime, we have been part of this industry for a long time. While we’re not perfect, and we’ve never claimed to be, we have come to realize that this industry needs change. We are here today to make it right.
Our mission is simple: to offer every household in Ontario the power of choice.
We asked ourselves: Why are Ontario homeowners stuck in overpriced water heater rental contracts, facing costly buyouts, poor customer service, and endless rental fees?
By listening to you, we have created a Canadian Owned Company that offers fair pricing, and simplicity, providing exactly what you need, and never pushing for more. We prioritize transparency with straightforward, digital first delivering more for much less than you pay today.
Our main objective is to eliminate unnecessary costs for you — we sell direct from the manufacturer, offering commission free experts, always powered by technology — and pass those savings directly to you.
Our goal is to return over $1 billion back into the pockets of Ontario households.
Our purpose is to reintroduce choice and control to customers across Ontario, allowing you to take charge of your water heater costs, which have long been inflated by other companies that have lost focus of their customers.
Our commitment is to prioritize a customer-first approach. You decide how to interact with us — whether you buy up-front or subscribe monthly, engage online, or talk directly to an expert. The power is always in your hands.
If you are tired of the old way, join us in the fresh new way and join the Go Lime Green Revolution Today.
What areas does Go Lime service?
At Go Lime, we’re proud to offer reliable service to a wide range of areas every day. We currently serve:
- City of Toronto
- Halton Region
- Peel Region
- Durham Region
- Sudbury Area
- Kingston Area
- Windsor Area
- London Area
- Ottawa Area
- Niagara Area
- Southern Ontario
Not sure if we service your area? No problem! Reach out to one of our friendly experts via phone or email– we’re happy to help!
We are expanding each and every week so if you want to see Go Lime in your own community, please email us at care@golime.com
Can I buy from Go Lime if I'm a Landlord?
Absolutely! As a landlord, you can easily purchase from Go Lime. The process is just like buying for your own home.
Simply select the equipment you’d like to upgrade, ensure the shipping address is the installation location, and then reach out to your tenants to confirm they’ll be available when our technicians arrive to install your new equipment.
We're here to make the process as smooth as possible for you and your tenants!
Will Go Lime coordinate the return and upgrade with my existing provider?
We’ll handle the entire process for you—from closing your current provider’s account to safely returning their old equipment. Once we pick up the equipment. from your home, we take full responsibility for it, ensuring it's secure until it’s returned to the previous provider. You won’t have to worry about a thing!
Here’s how it works:
- Closing Your Account: We’ll take care of all the steps needed to close your account with your current provider.
- Tank Collection: We’ll pick up the tank directly from your home, so you don’t have to lift a finger.
- Responsibility: From pickup to return, we ensure the tank is safely handled every step of the way.
Important Note: Depending on your existing provider and the age of your equipment, there may be a buyout or exit fees for the equipment. We are always here to help but please understand with your existing provider what the cancellation/buy-outs fees are — we will always do everything we can to help, and that’s why we are so customer focused as part the Go Lime Revolution. We know by switching to us you will save, so to have no surprises as a new customer please always call your current provider and get all the details on what to expect when leaving.
Go Lime does not charge any cancellation fees and we have the most transparent terms in the industry with our New Go Flex offering --- so sit back, relax, and let Go Lime show you an entirely new way to enjoy your home hot water.
What makes Go Lime different from other HVAC companies?
What sets Go Lime apart from other HVAC companies is our commitment to making the entire process as convenient and hassle-free as possible for you. We offer a simple online shopping experience, with clear, upfront pricing and no hidden fees.
Our flexible payment options through Go Flex make it easy to fit your new equipment into your budget. On top of that, we provide free installation and extended coverage, ensuring that your home comfort is always a top priority. With Go Lime, you get more than just a regular HVAC company – you get peace of mind.
Why are Go Lime’s prices so low?
Great question! We keep our prices low by cutting out the middleman and shipping directly to you the consumer.
We also don’t pay expensive commissions to sales people that come to your home to sell you at the ‘kitchen table.’ So instead of spending big on flashy marketing, we put our focus on passing those savings directly to you.
It’s all part of our commitment to bringing you quality equipment at the best possible value each and every day.
⚒️ Installation
Can I purchase multiple products and have them all installed at the same time?
Yes, absolutely! You can purchase multiple products — whether it's a heat pump, tankless water heater, or any other system on our website — we will coordinate the entire installation of all your new products as soon as possible to meet your installation needs!
This way, you get everything installed on the same day, saving you time and making the process as seamless and convenient as possible.
Is installation included when I buy online?
Yes, installation is included when you purchase anything from Go Lime! Professional installation is part of the package, and during checkout, you’ll be able to select your preferred installation date and time. Once your order is confirmed, our team will reach out to finalize the details and schedule the installation at a time that works best for you.
(BTW if you order a T-Shirt --- we would have a hard time installing that for you but aside from our merch everything else includes installation)
Do you offer free installation?
Yes, Go Lime offers free standard installation on all our home comfort products, with no hidden fees.
The price you see at checkout is all-inclusive – it covers both the equipment and the professional installation, so you can enjoy a hassle-free experience from start to finish.
How long will it take for my equipment to be installed?
At Go Lime, we’re committed to providing the best customer experience, and in many cases, we can install your equipment as soon as the next day!
Depending on your location, installation may take up to 5 days, but rest assured, our team will work with you to schedule the earliest and most convenient time that fits your needs.
Do you offer any post-installation support?
Yes, we do! Go Lime offers outstanding post-installation support to ensure you’re completely satisfied with your new equipment. If you have any questions or concerns, our team is here to help.
Plus, our service plans include ongoing maintenance and care, so your system continues to perform at its best for years to come.
What should I do to prepare for my equipment installation?
To prepare for your equipment installation, simply make sure the area where the equipment will be installed is clear and easily accessible. This helps our team get to work right away.
Once that’s set, we’ll handle everything else—from delivering the equipment to completing the installation, ensuring a smooth and efficient process.
Can I track my order and installation appointment?
Yes, you can! Once your order is placed, we’ll keep you updated via email or text with all the details, including your installation appointment and the status of your equipment.
You’ll know exactly when your equipment is on its way and when our team will be arriving to install it.
💳 Payments
What is Go Flex?
Go Flex is our flexible payment plan that allows you to enjoy your new equipment with an affordable monthly subscription. If you decide to buy the equipment later, you can purchase it outright at a reduced price at any time.
It's designed to give you financial flexibility, so you can get the home comfort you need without the upfront cost.
What is Go Pay?
Go Pay lets you purchase your new equipment outright, giving you complete ownership and freedom.
You’ll be responsible for any service and maintenance trips, but there is NO monthly subscription or long-term commitment — just the flexibility to own your equipment on your terms.
How does Go Flex work?
With Go Flex, you can enjoy your new home comfort equipment with an affordable monthly subscription that includes unlimited service calls and yearly maintenance visits. Plus, you have the flexibility to purchase the equipment outright at any time, giving you full control and ownership when you're ready.
It’s all about providing you with convenience and peace of mind, whenever you need it.
Do my monthly prices ever increase?
At Go Lime, we are dedicated to offering the best prices for our customers. We understand that inflation can affect everyone’s budget, which is why we’ve capped price increases at just 4.99% + CPI.
This ensures our prices stay competitive and affordable. We believe in transparency and fairness, so you can trust that we’ll always do our best to keep costs down while delivering the quality service you expect. Our goal is to provide exceptional value, no matter the economic climate.
Is Go Flex a finance or rental contract?
No, Go Flex is not a finance or rental contract. Go Flex is our flexible payment plan designed to make home comfort equipment more accessible and more affordable. With Go Flex, you can get the equipment you need for a manageable monthly subscription, allowing you to have your new equipment installed without the upfront cost.
What sets Go Flex apart is it’s flexibility — you are not tied to a long-term contract. You can choose to purchase your equipment outright at any time, giving you full control and ownership when you’re ready.
Unlike rental agreements or high-interest finance plans, Go Flex offers a transparent, straightforward option that lets you enjoy your equipment without limitations. At Go Lime, we’re committed to helping you make smart, stress-free decisions for your home.
Can I transfer my Go Flex plan to a new homeowner if I sell my house?
Yes, your Go Flex plan is transferable to the new homeowner, so they can continue enjoying the benefits of the flexible low monthly subscription, unlimited service calls, yearly maintenance visits and full parts/labour coverage.
Just reach out to us if you are getting ready to sell your property, and we’ll help make the necessary arrangements to ensure a smooth transition.
🚚 Purchasing Equipment Online
Is installation included when I buy online?
Yes, when you purchase any equipment from Go Lime, professional installation is included as part of the package. During checkout, you’ll be able to select your preferred installation date and time.
After your order is confirmed, our team will contact you to finalize the details and ensure the installation is scheduled at a time that works best for you.
What happens after I complete my purchase online?
Once your purchase is complete, our team will reach out to confirm your details and schedule the installation.
We’ll keep you updated on your order from start to finish, so you can make sure your upgrade process goes as smoothly as possible.
Can I return the equipment if I’m not satisfied?
We want you to be completely satisfied with your purchase, which is why we offer a 30-day money-back guarantee.
If for any reason you're not happy with your equipment, just contact us within 30 days of installation, and we'll handle the refund process for you—hassle-free. Your satisfaction is our top priority, and we're here to make sure you're fully taken care of.
🧰 Service & Repairs
What is the warranty on your products?
When enrolling into our Go Flex subscription plan, you enroll into 15 years FULL 100% parts and labour warranty including unlimited service calls and yearly maintenance visits
If we are ever unable to repair your equipment, we’ll replace it, ensuring your system is always running at its best. At Go Lime, we’re committed to keeping your home comfort in top shape, no matter what.
If you decide to purchase your equipment with Go-Pay you will receive the manufacturer’s warranty, typically ranging from 6 to 10 years on major components, so you can enjoy peace of mind knowing your equipment is protected and remember we have extended coverage with our Go Protect plans so you can always add coverage to your purchased equipment at any time!
Is there a service plan included with my purchase?
The Go Flex subscription option includes FULL coverage for all your home comfort equipment, keeping them in top condition with unlimited service calls, unlimited repairs and yearly maintenance visits.
If you prefer to purchase your equipment outright, we also offer Go Protect plans, which provide comprehensive coverage, including regular maintenance and repairs.
With Go Flex or Go Protect, you can ensure your system stays in great shape for years to come. Learn more about our Go Protect plans to find the best option for your needs!
Can I schedule a maintenance check-up for my existing equipment?
Yes, we offer maintenance services even if you didn’t purchase your system from us. Regular maintenance helps keep your equipment running efficiently and extends its lifespan.
Just contact us to schedule a maintenance check-up, and we’ll take care of the rest!
🛡️ Go Protection
What is Go Protect?
Go Protect is our after installation extended warranty and maintenance coverage. We offer 5 comprehensive protection plans to cover all major home service equipment and services for your property which you can enroll monthly or annually for additional savings.
Ask one of our experts for more details and they will help you find the right coverage!
What does Go Protect cover?
Our Go Protection Plans cover the following:
- Water Heater Protection Plan:
Coverage
- Diagnosis, repair, replacement, or adjustment of specific parts within one water heater unit.
- Includes water heater parts such as blower components, electric ignition system, gas burner, and more.
- Annual maintenance visit for one water heater unit, including a 21-step checklist to ensure the system's efficiency and safety.
- Safety test for carbon monoxide and personalized efficiency recommendations.
- Cooling Protection Plan:
Coverage
- Covers one cooling unit, including diagnosis, repair, replacement, or adjustment of specific parts like compressors, condensate pumps, fan blades, and more.
- Annual maintenance visit for one cooling unit, including a 21-point inspection to maintain optimal performance.
Exclusions
- Refrigerant recovery costs, heat pump-related expenses, and ancillary equipment like furnaces.
- Heating Protection Plan:
Coverage
- Diagnosis, repair, replacement, or adjustment of specific parts within one heating furnace unit.
- Includes furnace parts such as blower components, electric ignition system, gas burner, and more.
- Annual maintenance visit for one heating unit, including a 21-step checklist to ensure the system's efficiency and safety.
- Safety test for carbon monoxide and personalized efficiency recommendations.
Exclusions
- Refrigerant recovery costs, heat pump-related expenses, and ancillary equipment like furnaces.
- Plumbing Protection Plan:
Coverage
- Diagnostic and repair services for plumbing and drainage systems within your home's interior and up to the municipal connection.
- Includes clearing blocked toilets, sinks, and showers.
- One-time auger and camera inspection for below-grade drain blockages.
- Replacement services for isolation valves, mixing valves, toilet components, and appliance piping.
- Maintenance for laundry tub primer lines and non-frost-free outdoor hose bibs.
Exclusions
- Coverage does not include equipment like water heaters, softeners, filtration systems, septic outflow, pools, and sump pumps.
- Repairs for fixtures like sink basins, bathtubs, showers, and toilet parts like dual flush mechanics.
- Excludes piping made from galvanized, lead, cast iron, or non-pex plastic, as well as frost-free hose bibs.
- Does not cover physical drain repairs or damages due to improper installation, faulty fixtures, or municipal water service issues.
- Electrical Protection Plan:
Coverage
- It covers residential electrical components, including the electrical panel, doorbell system, fluorescent fixtures, interior wiring, and outlets.
- Includes repair, replacement, or adjustment of covered components.
Exclusions
- Items include aluminum wiring, circuit overloading, central vacuum systems, and more.
Can I get Go Protect on my non Go Lime equipment?
Absolutely! Our Protection Plans are not just for Go Lime equipment — they can also be added to your existing systems, giving you coverage against any unexpected issues down the line.
You can choose to purchase our Protection Plans on a monthly or annual basis, depending on what works best for you.
We are here to ensure your home comfort is always protected!
You can choose to purchase our Protection Plans on a monthly or yearly basis, depending on what works best for you.
We're here to ensure your home comfort is always protected!
Go Protection Plans
How do I schedule a maintenance call with Go Protect?
To schedule a service call with your Go Protection Plan, just give us a call at +1 (877) 747-8292 or email us at Care@GoLime.com
One of our Go Lime team members will assist you and can dispatch a technician typically the same day, ensuring your equipment gets the attention it needs as quickly as possible.
🔥 Heating Equipment
What is the difference between Single Stage and Dual Stage Furnace?
The main difference between a Single-Stage Furnace and a Dual-Stage Furnace lies in how the furnace operates and adjusts its heating capacity.
Single-Stage Furnace:
- Operation: Runs at full capacity or is off.
- Efficiency: Less efficient, with more temperature fluctuations.
- Comfort: Can cause uneven heating and more on/off cycling.
- Cost: Lower initial cost, higher long-term energy costs.
Dual-Stage Furnace:
- Operation: Has two settings—low for mild weather, high for extreme cold.
- Efficiency: More efficient, with consistent heating.
- Comfort: Provides even, stable temperatures with less cycling.
- Cost: Higher upfront cost, but lower energy bills.
Key Difference: Dual-stage furnaces offer better efficiency and comfort with adjustable heating, while single-stage furnaces only run at full capacity.
What size furnace do I require for my home?
While exact needs may vary, here is a rough estimate to determine furnace sizing:
- Up to–1,500 sq. ft. Home: 45,000 BTUs
- 1,500–2,500 sq. ft. Home: 70,000 BTUs
- 2,500–3,500 sq. ft. Home: 90,000 BTUs
- 3,000–4,000 sq. ft. Home: 110,000 BTUs
If you are unsure, consult a Go Lime expert to ensure your furnace is perfectly sized for your home and region. They will factor in your home's unique characteristics like the home's age, insulation, and windows to recommend the optimal furnace size.Proper sizing ensures lower energy costs and a consistently comfortable home.
How long do furnaces last?
Furnaces typically last between 15–20 years for gas and propane models, 20–30 years for electric, and 15–25 years for oil. Lifespan depends on factors like maintenance, build quality, installation, and usage.
Regular tune-ups and filter changes can extend their life, while signs like frequent repairs, rising energy costs, inconsistent heating, or strange noises indicate it might be time for a replacement.
Without regular maintenance, furnaces often fail prematurely, sometimes as early as 10 years.Upgrading to a high-efficiency model can save on energy costs and prevent unexpected breakdowns.
How do I know if it's time to upgrade my furnace?
The best time to upgrade your furnace is if it is over 15 years old, needs frequent repairs, struggles to heat your home evenly, or is causing rising energy costs. Other signs include strange noises, poor air quality, or safety issues like cracks in the heat exchanger.
Upgrading to a new modern, energy-efficient furnace with full warranty coverage and yearly maintenance included on our Go Flex subscription will improve comfort, reduce energy costs, and prevent unexpected breakdowns all while giving your family the peace of mind they deserve.
❄️ Cooling Equipment
What is the difference between an Air Conditioner and a Heat Pump?
The main difference between an air conditioner and a heat pump lies in their ability to provide heating as well as cooling. Here is a breakdown:
1. Cooling Function
- Air Conditioner (AC): An air conditioner’s primary function is to cool the air. It works by transferring heat from the inside of your home to the outside. The system uses a refrigerant to absorb indoor heat and transfers it outside, thereby lowering the indoor temperature.
- Heat Pump: A heat pump also cools the air in the summer, just like an air conditioner. It works in a similar way by moving heat from the inside to the outside.
2. Heating Function
- Air Conditioner: An air conditioner does not provide heating. In colder months, you would need a separate heating system, such as a furnace or electric heater.
- Heat Pump: A heat pump is unique because it can reverse its operation. During colder months, it works like a reversible air conditioner, extracting the heat from the outside air and transferring it inside to warm your home. Even when it is -20 degrees in winter, heat pumps can extract heat from the outside (though less efficiently in extreme cold) and bring it indoors.
3. Energy Efficiency
- Air Conditioner: Generally, more energy-efficient in cooling since it's designed for that specific purpose, but it does not provide heating.
- Heat Pump: A heat pump can be very energy-efficient because it doesn’t generate heat directly; it simply moves it. This makes it more cost-effective for both cooling and heating in moderate climates. In colder climates, however, its efficiency drops as it requires more energy to extract heat from the cold air.
4. Cost
- Air Conditioner: Typically, less expensive to install than a heat pump because it only provides cooling.
- Heat Pump: Usually more expensive to install than an air conditioner, but it offers the dual benefit of both cooling and heating, which can make it a more economical option overall.
5. Ideal Use Cases
- Air Conditioner: Best for areas that do not experience cold winters or for homes that already have a separate heating system.
- Heat Pump: Ideal for moderate climates where both cooling and heating are required, or where homeowners want a single system for both.
In summary, an air conditioner only cools, while a heat pump can cool and heat, making it a versatile year-round solution.
What does kW/TON mean?
In the context of air conditioning (AC), "TON" typically refers to "ton of refrigeration." This is a unit of power used to measure the cooling capacity of an air conditioning system or refrigeration unit.
One ton of refrigeration is equivalent to the amount of heat required to melt one ton (2,000 pounds) of ice in 24 hours, or 12,000 British Thermal Units (BTU) per hour.
In practical terms:
- 1 ton = 12,000 BTU/hr
- A 1-ton AC unit can remove 12,000 BTUs of heat per hour.
Air conditioners are commonly rated in tons, with typical residential units ranging from 1 to 5 tons, depending on the size of the space being cooled.
What size Air Conditioner do I require for my home?
The size of the air conditioner you will require depends on your home's size, layout, insulation, and your region's climate. AC units are measured in tons (cooling capacity) or BTUs (British Thermal Units), with 1 ton equal to 12,000 BTUs. Here's a general guideline:
- Up to–1,500 sq. ft. Home: 1.5 – 2 tons (18,000–24,000 BTUs)
- 1,500–2,000 sq. ft. Home: 2 – 2.5 tons (24,000–30,000 BTUs)
- 2,000–2,500 sq. ft. Home: 2.5 - 3 tons (30,000–36,000 BTUs)
- 2,500–3,000 sq. ft. Home: 3 – 3.5 tons (36,000–42,000 BTUs)
- 3,000–3,500 sq. ft. Home: 3.5 – 4 tons (42,000–48,000 BTUs)
- 3,500–4,000 sq. ft. Home: 4 – 4.5 tons (48,000–54,000 BTUs)
If you are unsure, consult a Go Lime expert to ensure your air conditioner is perfectly sized for your home and region.They will factor in your home's unique characteristics like the home's age, insulation, and windows to recommend the optimal AC size. Proper sizing ensures lower energy costs and a consistently comfortable home.
How long do Air Conditioners last?
Air conditioners typically last 10 to 15 years, depending on their type, usage, and maintenance. Regular servicing, such as cleaning filters and checking refrigerant levels, can extend their lifespan. Factors like proper installation, climate, and how often the unit runs also play a role. If your AC is over 10 years old, needs frequent repairs, or isn’t cooling efficiently, it may be time to consider a replacement.
Upgrading to a modern, energy-efficient model can improve cooling and reduce energy costs.
How do I know if it's time to upgrade my Air Conditioner?
The best time to upgrade your air conditioner is if it is over 15 years old, needs frequent repairs, struggles to cool your home evenly, or is causing rising energy costs.
Other signs include strange noises, A-Coil leaks, or freezing. Upgrading to a new modern, energy-efficient air conditioner with full warranty coverage and yearly maintenance included on our Go Flex subscription will not only improve comfort, reduce energy costs, and prevent unexpected breakdowns all while giving your family the peace of mind they deserve.
🚿 Water Heating Equipment
What does BTU mean?
BTU stands for British Thermal Unit, which is a unit of energy used to measure the amount of heat required to raise the temperature of one pound of water by one degree Fahrenheit.
In the context of air conditioning and heating:
- 1 BTU is the amount of heat needed to increase the temperature of 1 pound of water by 1°F.
- Air conditioning and heating systems are often rated by their capacity to either remove or add heat, and this capacity is commonly measured in BTUs.
For example:
- A 5,000 BTU air conditioner can cool a small room, while a 12,000 BTU air conditioner is typically used for larger spaces.
The BTU is important in understanding the cooling or heating power of HVAC systems, with higher BTU ratings indicating more powerful units capable of handling larger spaces or greater heat loads.
Will Go Lime take back my existing Water Heater?
Absolutely! We’ll handle everything for you. This includes closing your current provider’s account and safely returning their water heater. Once we take the water heater from your home, we assume full responsibility for it, ensuring it’s securely managed until it’s returned to the provider. You can relax and leave the entire transition to us—no worries, just smooth service!
Here’s how it works:
- Closing Your Account: We will take care of all the steps needed to close your account with your current provider.
- Equipment Collection: We will have our technician remove/return your old equipment directly from your home, so you don’t have to lift a finger.
- Responsibility: From ordering to installation, removal to return, and every step in between, we take full responsibility for ensuring your satisfaction. We handle everything with care and safety at every stage of the process.
This way, you can relax and leave everything to us!
What size Water Heater should I get for my home?
Water heaters are sized based on their gallon capacity. Here are our most common sizes to suit different household needs:
- 40 Gallon - 151 Litres – Ideal for smaller families
- 50 Gallon - 189 Litres – Most common water heater in Ontario
- 60 Gallon - 227 Litres – Best for larger households
- TANKLESS - Unlimited Hot Water – We have various sizes to meet all property requirements
This guide will help you choose the perfect water heater size for your home, but if you have questions please reach out to our experts they will ensure you have plenty of hot water for your family’s needs.
What is the difference between Power Vented and Chimney Vented Water Heater?
Power-Vented Water Heater:
- Ventilation: Uses a fan to push exhaust gases out. (side-wall or roof venting)
- Installation: Flexible, can be installed in various locations.
- Efficiency: More efficient, requires electricity to power the fan.
- Energy Use: Requires electricity.
Chimney-Vented Water Heater:
- Ventilation: Relies on natural draft through an existing chimney or atmospheric venting.
- Installation: Requires a pre-existing chimney or vent stack.
- Efficiency: Less efficient due to natural airflow.
- Energy Use: No electricity required.
Key Difference: Power-vented uses a fan for ventilation, offering flexible installation, while chimney-vented relies on natural airflow and requires an existing chimney or atmospheric venting.
What is the difference between a traditional Water Heater and a Heat Pump Water Heater?
Traditional Water Heater:
- Heating Method: Directly heats water using an electric element or gas burner.
- Efficiency: Less efficient, as it constantly maintains water temperature.
- Cost: Lower upfront cost, but higher operating costs.
- Speed: Heats water quickly, ideal for high-demand situations.
Heat Pump Water Heater:
- Heating Method: Transfers heat from the air or ground to heat water.
- Efficiency: Much more energy-efficient, using 2-3 times less energy.
- Cost: Higher upfront cost, but lower operating costs.
- Speed: Slower to heat water, best for consistent, lower-demand use.
Key Difference: Heat pump water heaters are more energy-efficient and cost-effective over time, while traditional heaters are quicker but less efficient.
What is the difference between a Water Heater and a Tankless Water Heater?
The main difference between a water heater and a tankless water heater is how they provide hot water:
- Water Heaters store a large amount of hot water in a storage tank, so the hot water is ready whenever you need it. This is great for homes where multiple people need hot water at the same time, but the downside is you can run out of hot water and would be required to wait for it to heat up again.
- Tankless Water Heaters heat water instantaneously as you use it, so you will never run out of hot water again. They are perfect for ALL households; they are generally 30% more efficient then a traditional water heater plus they save energy by only heating water when you need it.
Want help deciding which is the right fit for your home? Reach out to one of our Go lime experts they will help you find the perfect unit for your property.
⭐️ Miscellaneous
What is the warranty on your products?
When subscribing to our Go Flex subscription plan, you enroll into 15 years FULL 100% parts and labour warranty including unlimited service calls and yearly maintenance visits
If we are ever unable to repair your equipment, we’ll replace it, ensuring your system is always running at its best. At Go Lime, we’re committed to keeping your home comfort in top shape, no matter what.
If you decide to purchase your equipment with Go-Pay you will receive the manufacturer’s warranty, typically ranging from 6 to 10 years on major components, so you can enjoy peace of mind knowing your equipment is protected and remember we have extended coverage with our Go Protect plans so you can always add coverage to your purchased equipment at any time!
Do you offer rebates or incentives for energy-efficient equipment?
Yes, depending on your location, you may be eligible for government rebates or incentives when you upgrade to energy-efficient equipment from Go Lime.
Our team is here to help you every step of the way, ensuring you make the most of any available rebates and savings. We’ll guide you through the process and help you take advantage of the best deals and incentives for your home!